Last updated: 8 Oct 2026

Welcome to Luxwell Real Estate LLC SOC (“Luxwell Real Estate,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.luxwellrealestate.com or interact with us through any online forms, inquiries, or services (collectively, the “Services”).

We are committed to protecting your privacy in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where applicable, the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Luxwell Real Estate LLC SOC is a licensed real estate brokerage company based in Dubai, United Arab Emirates. We provide real estate brokerage and related advisory services to clients, including property listings, consultations, and investment guidance.

For any questions or concerns regarding this Privacy Policy, please contact us at info@luxwellrealestate.com or visit www.luxwellrealestate.com.

2. Information We Collect

A. Information You Provide to Us Directly

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Inquiry details submitted through forms on our website
  • Any information voluntarily shared via email or chat

B. Automatically Collected Information

  • Your IP address and general geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referring URLs

Analytics and advertising tools may collect some of this information when they are enabled. See Section 10 for details.

3. How We Use Your Information

We process personal information to:

  1. Respond to your property inquiries or consultation requests
  2. Communicate with you about listings, offers, or updates
  3. Manage and improve our website and customer experience
  4. Send you property-related updates or newsletters (only with your consent)
  5. Comply with legal obligations and enforce our terms of service

We will never sell or rent your personal information.

4. Legal Basis for Processing (UK Users)

  • Consent: when you voluntarily submit your information to us.
  • Legitimate Interests: when processing is necessary for providing our real estate services and improving customer experience.
  • Legal Obligation: when required to comply with applicable laws or regulatory requirements.

5. How We Share Your Information

We do not share your personal data with third parties for marketing or resale purposes. We may disclose information to government authorities when required by law, or to hosting / IT partners under confidentiality agreements.

6. International Data Transfers

Because Luxwell Real Estate is based in Dubai, UAE, your personal data may be transferred to and stored on servers located outside your home country, including the United Arab Emirates. We take reasonable measures to keep such transfers compliant and secure.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purpose it was collected for, comply with legal requirements, or resolve disputes. Once no longer needed, data is securely deleted or anonymized.

8. Your Rights (UK & UAE Users)

You may request access, rectification, erasure, restriction, objection, or data portability where applicable. Email info@luxwellrealestate.com to exercise these rights. We may request identity verification.

9. Marketing Communications

When you submit details via our website, you may receive occasional emails about Dubai property opportunities or market updates. You can unsubscribe at any time via the email link or by contacting us.

10. Cookies & Analytics

We may use first-party and third-party analytics and advertising tools to understand how visitors use luxwellrealestate.com and to measure enquiries. These tools only run when we have enabled them with an account ID; if they are not configured, they are not loaded.

Google Analytics 4

When enabled, we use Google Analytics 4 (GA4) to collect aggregated usage data such as:

  • pages viewed and approximate location (city / country level)
  • device and browser type
  • referral source
  • events that indicate interest (for example successful contact-form submissions, WhatsApp clicks, phone clicks, email clicks, brochure downloads, and newsletter sign-ups)

GA4 uses cookies or similar storage. Google may process this data under its own terms. You can learn more and opt out via Google's Ads Settings and the Google Analytics Opt-out Browser Add-on.

Meta Pixel (optional)

If enabled, we may use the Meta (Facebook) Pixel to measure PageView and Lead events from our contact forms. Meta may use cookies or similar technologies under Meta's policies. You can manage ad preferences in your Meta account settings.

Search Console / Bing verification

We may place non-tracking verification meta tags (Google Search Console, Bing Webmaster) so we can confirm site ownership. These do not collect browsing analytics.

Cookie notice

When analytics is enabled on the production site, a short notice may appear explaining that we use analytics cookies and linking to this Privacy Policy. Continuing to use the site after the notice is shown constitutes acknowledgment of that use, unless a stricter consent mechanism is required by applicable law for your location.

Contact

Questions about analytics or data use: info@luxwellrealestate.com.

11. Data Security

We maintain appropriate technical and organizational measures to protect personal information. No online system can guarantee 100% security.

12. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

13. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

15. Contact Us

Luxwell Real Estate LLC SOC
Dubai, United Arab Emirates
info@luxwellrealestate.com
www.luxwellrealestate.com